Poor support, lack of integration top list of hoteliers’ gripes about PMS

Greater than half (57 percent ) of hotel chains speed their PMS seller as poor or average to their service services.
On the basis of the results of this study and its own 2017 International Central Reservation System analysis, H2C states it sees”a supported trend that PMS and CRS approaches will increasingly merge later on, either in the type of hybrid services or as brand-new hotel management platforms.”
When asked who should provide guest-facing technology such as in-room loading, mobile keys and voice commands for temperature and lighting, respondents are divided, with 53% saying it should be dealt with by the PMS vendors and 47% preferring thirdparty suppliers.
H2C says increased demand for cloud computing solutions, which provide flexibility and integration capabilities, will induce a shift in PMS strategy within the next few decades.
Technology deficiencies such as integration with third parties, functionality difficulties and lack of upgrades are also mentioned as concerns, while cost is at the base of the list (7 percent ).

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When asked about their main concerns with their existing PMS, 30 percent of respondents state shortage of aid by their PMS seller – mentioning it not quite two times as often as any additional pain point.
And while 87% of respondents say they utilize their PMS to handle guest profiles, the majority hope that, over five decades, guest profile direction will probably likely shift to CRM third party and systems integrations via open APIs.

Property management systems may vary greatly from 1 hotel to the next, but also the report notes that hotels should address functionality and service openings since”now’s guests increasingly expect hotels to recognize and meet their needs in a more proactive way.”
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And as they consider new possibilities, three in five hotel chains state they’d like a”payasyougo” license model, rather than paying for a complete package of PMS solutions. Respondents say that they expect”better cost efficiency, higher flexibility and customization” from a pay as you go model.
Top issues

The analysis, prepared by H2C, is predicated on a poll of executives and technology managers from 110 hotel chains representing nearly 40,000 possessions and 4.9 million rooms across the globe.

Insufficient assistance from sellers tops the list of questions expressed by hoteliers in their real estate management approaches in a new analysis, the Future of Hotel Management Systems.
When asked what improvements they’d like to see from the PMS at the future, 58 percent of most chains rank a deeper integration with their existing technology landscape as most significant, accompanied closely by enhanced cellular functionalities (41%) and also a more intuitive graphical interface for operations (36 percent ).

Poor support, lack of integration top list of hoteliers’ gripes about PMS 1

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